BILLING AND COLLECTION SCHEDULE
Utility bills are prepared monthly and the billing period may range from 28-35 days. Bills are mailed Mondays and are delinquent 15 days from the billing date. If you need information about your next bill date or your billing cycle, please call 951-765-2350. Payments not received by 5:30 pm on the due date, will receive a series of collection actions and additional fees.
Per our shut off policy derived from SB998, bills need to be paid within 60 days of the billing date to avoid a shutoff notice and a $31 late fee. The shutoff notice will have a due date to avoid a cutoff. If payment is not paid in full by set due date, the account will be charged a $73 reconnection fee and the account will be scheduled to be disconnected. If account is at a shutoff status, customer will not be able to pay with a check.
SHUT OFF NOTICE – MULTI-FAMILY DWELLING UNITS
A shutoff notice will be mailed to the customer and all tenants will be notified that service is scheduled for disconnection in 15 days for nonpayment.The account will be charged $31 for shutoff notice plus $7 for each unit notified.
Reconnect After 4:00 PM
If account is disconnected for nonpayment and all charges are paid after 4:00 PM, reconnect can take place on the same day if the customer pays the $55 After-Hours fee. Re-connection fees must be paid by cash, cashier’s check, Visa or MasterCard.
There are significant charges for any type of illegal re-connection to the City water system at any time. These fees must be paid by cash or cashier’s check.
DEPOSIT POLICY - NEW ACCOUNTS
Single Family Residential Accounts
Deposits on single family residential accounts may be waived based on the creditworthiness of the applicant. New deposits are calculated at not more than three times the estimated average monthly bill or twice the estimated average periodic bill, based on applicants’ creditworthiness.
Multiple Residential and Commercial Accounts
A deposit is required of not less than one and one-half times the estimated average monthly bill nor more than twice the estimated average periodic bill, or three times the estimated average monthly bill, whichever is greater. Deposits are not waived on these accounts.
DEPOSIT POLICY - EXISTING ACCOUNTS
A deposit of twice the estimated average periodic bill or three times the estimated average monthly bill, whichever is greater, will be required on existing accounts after the account has received two shutoff notices within a twelve-month period.
USE OF DEPOSITS
The deposit is held until the account is closed. The deposit earns interest on a monthly basis at the City’s average interest earning rate. The deposit and all interest earnings will be applied to the account’s closing bill. Any credit balance remaining at the close of the account will be refunded to the customer.