Establishing Service

Single-Family Residential Accounts
To establish service, all utility customer must complete and sign a credit application (PDF), provide a valid picture ID, and pay a deposit. Owners need to provide proof of ownership and tenants need to provide a valid lease or rental agreement. Contact the Utility Billing Department at 951-765-2350 to see if your address is within our district or if you have any questions.

Deposits will be charged at no more than three times the estimated average monthly bill, and will be determined by applicant’s creditworthiness and may include but not limited to, prior history with the City, favorable letters of credit from other metered utility agencies (i.e., gas, electric or water) or home ownership.

In lieu of a utility deposit, residential tenants may provide a favorable letter of credit and owners must reside at the property.
A Good Letter of Credit must meet the following requirements:

• Have the company’s letterhead
• Have a contact person and contact phone number
• Be from a metered utility – gas, water, power
• Must have the applicants name
• Must show a minimum of 12 months of history
• Must have no late fees, late payments or disconnects
   

Multiple Dwellings and Non-Residential Accounts (commercial)
To establish service, all utility customer must complete and sign a credit application (PDF), provide a valid picture ID, and pay a deposit. In addition, you may request to have authorized agents (PDF) that may transact on your account. Contact the Utility Billing Department at 951-765-2350 to see if your service address is within our district. Owners need to provide proof of ownership and tenants need to provide a valid lease or rental agreement.

All multi-family residential accounts and non-residential accounts, must pay a deposit at no more than three times the estimated average monthly bill.

To pay a Utility Deposit by fax please complete the Credit Card Authorization Form (PDF)